Yofeely Cosmetics help centre
Good questions.
Helpful answers.
From your first order to delivery day, find the information you need.
Delivery & tracking
How much is delivery in Israel?
Free on orders of ₪300 or more; ₪30 below ₪300. Estimated delivery is 3–5 business days. Check the final terms at checkout.
Do you ship internationally?
Yes, exclusively with FedEx, to eligible destinations shown at checkout. Rates depend on destination and weight. Customs duties, taxes and clearance fees may apply.
Where is my order?
Open the tracking link in your shipping confirmation. A tracking number can appear before the first carrier scan. Read the tracking guide.
Orders & products
Can I change an order or delivery address?
Contact info@yofeelycosmetics.com as soon as possible with your order number. Changes may not be possible after dispatch. You can still exercise any applicable cancellation rights.
Where can I find ingredients and directions?
Check the product’s directions and ingredients tabs where available, and always read the current packaging. Contact us if information is missing. For sensitivities or medical concerns, consult a qualified professional.
Which payment methods and currencies are available?
The payment methods, currency and final total available for your order appear at checkout before payment.
How do I contact you?
info@yofeelycosmetics.com · +972 53 726 4395. Service: Sunday–Thursday, 09:00–18:00 Israel time.
Returns & cancellations
Can I return or cancel?
We offer a 30-day return request window for unused items in their original condition and packaging. Statutory rights are separate. Read the returns policy or submit a cancellation notice.
An item arrived damaged, wrong or missing. What should I do?
Email info@yofeelycosmetics.com with your order number, details and photos where possible. Retain the packaging while we investigate.
Still have a question?
Send us a message and we’ll help. Please include your order number if your question concerns an existing order.