From checkout to your doorstep
Where’s my order?
Your shipping confirmation has the details you need. Here’s how to follow your parcel’s journey.
Find your shipping email
Open the confirmation sent when your order was dispatched. Check spam if needed. An order confirmation alone does not mean the parcel has shipped.
Open your tracking link
The link takes you to the carrier handling your parcel. You can also check your order status through your store account.
Follow the updates
A tracking number may appear before the first carrier scan. If there is no movement yet, check again later.
Delivery within Israel
Use the carrier name and link in your shipping email. If it names Negev Delivery, you can also use their tracking website.
Negev Delivery trackingInternational delivery with FedEx
Enter the tracking number from your shipping email on the FedEx website. Tracking may also show customs updates or document requests. Clearance times vary by destination.
Track with FedExNo update, or marked as delivered?
Check carrier messages and ask household members. If the parcel is still missing or the estimated delivery period has passed, send us your order and tracking numbers so we can investigate with the carrier.